Home

Stock Motor Warranty

Standard Warranty for TECO-Westinghouse Stock Motors

All TECO-Westinghouse brand stock motors sold by TECO-Westinghouse Motor Company are warranted to be free from defects in material and workmanship for a period of 36 months from the date of manufacture.

This warranty is conditioned upon the installation, operation, and maintenance of the motors in accordance with TECO-Westinghouse Motor Company's recommendations or standard industry practice and the motors have at all times being operated or used under normal operating conditions for which they were designed.

TECO-Westinghouse Motor Company shall, at its sole option and expense, either repair or replace, F.O.B. warehouse, any such motor or part which is defective within the warranty period.

In the event of warranty claims, TECO-Westinghouse Motor Company must be notified promptly following any motor failure. The motor shall be sent to a TECO-Westinghouse Motor Company authorized service center for diagnosis on the cause of failure. If the failure is due to defective material and/or workmanship, TECO-Westinghouse Motor Company will replace or repair the defective motor or part.

The repair or replacement of defective material and workmanship shall constitute complete fulfillment of TECO-Westinghouse Motor Company's warranty liability whether the warranty claims are based on contract, tort (including negligence and strict liability), or otherwise. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MECHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING AND USAGE OF TRADE. UNDER NO CIRCUMSTANCES, SHALL TECO-WESTINGHOUSE MOTOR COMPANY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING FREIGHT.

Policy for Warranty Claims on TECO-Westinghouse Stock Motors

Warranty Claims
In the event of warranty claims, TECO-Westinghouse Motor Company must be notified promptly prior to any repairs or replacement of failed motors and/or motor components. Original purchase information will be requested. The failed motor shall be sent to a TECO-Westinghouse authorized service center for diagnosis on the cause of the failure. If the failure is due to defective material and/or workmanship, TECO-Westinghouse shall, at its sole option, either repair on a straight time basis, issue credit, or replace, FOB warehouse, any such motor or component which is defective within the warranty period. Failure to notify TECO-Westinghouse prior to performing repairs or providing replacements will result in denial of warranty claims. Contact the TECO-Westinghouse Warranty Department at 800-451-8798.

Authorized Service
Authorized service centers shall contact the TECO-Westinghouse Warranty Department for serial number verification to determine warranty status of the motor. If the motor is within the original warranty period, the service center shall dismantle, inspect, and fax a standard EASA Warranty Repair Report to the TECO-Westinghouse Warranty Department at 512-218-7378, for review of the failure and determination if the failure will be covered under terms of the TECO-Westinghouse standard warranty.

Warranty Determination
If the motor failure is determined to be a warranty failure, a Return Material Authorization (RMA) number will be assigned to the claim. The RMA number represents the credit memo number for any motor not repaired, as well as the purchase order number for inspection and/or repair charges for motors to be replaced or repaired. Charges for inspections and/or repairs to motors outside the warranty period or for failures not resulting from material or workmanship issues are the sole responsibility of the end user.

For Warranty Repairs:
The original EASA Warranty Repair Report, along with pictures documenting the failure, shall be submitted to the TECO-Westinghouse Warranty Department, along with an invoice for all repair charges. All reports and invoices submitted require an RMA number for processing. Claims submitted without RMA numbers will be denied.

For Warranty Credit:
The original EASA Warranty Repair Report, pictures and the original nameplate off the motor must be returned to the TECO-Westinghouse Warranty Department prior to issuance of credit. All claims and invoices submitted require an RMA number for processing. Claims submitted without RMA numbers will be denied. An invoice must be received for payment of inspection charges. Invoice only for inspection charges. Credit will be issued to the buyers account for any motor determined not repairable.

Request for Warranty Replacements
In special circumstances, the TECO-Westinghouse Warranty Department can process replacement orders, if an exact replacement motor/component is in stock. All such orders will be shipped F.O.B. warehouse, and the customer will receive an invoice for the replacement. On receipt of the nameplate off the original failed motor, credit will be issued for the failed motor. Freight is not covered under warranty.

NOTE: If the cause of the failure is deemed to not be due to a manufacturer's defect, all expenses associated with inspection, repair, etc., will be the responsibility of others.

3/9/06